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To Our Boutique Rugs Family
The past few months, our world has been in turmoil. With Covid-19 affecting the lives of hundreds of thousands of people around the globe, we believe it is our duty to create the most seamless experience for our Boutique Rugs Family and to be completely transparent in our company policies and procedures during this challenging time.
When we learned of the severity of Covid-19, we knew that it was in the best interest of our Boutique Rugs Family to send all of our office team home. Our team has been working remotely from the safety of their houses since March, and Boutique Rugs is completely operational at this time. Due to the nature of our business, our warehouse staff has been working, taking the necessary precautions to ensure the utmost safety during this time. Our warehouse operations have been slightly slower due to the decrease of employees within the building on any given shift, but we are doing our best to send out all orders without delay.
For our Boutique Rugs Family customers, we understand that if you are not fully satisfied with your purchase, it may be difficult to return your rug, so we've done our best to make the process as smooth and efficient as possible, while keeping you safe. Our return window has been extended to 60 days until further notice. This window is valid for all purchases made on or after March 10, 2020. Returns that use our discounted FedEx labels now will include free pickup service, so you don't have to enter a FedEx store. Returns for oversize items (LTL) should be arranged by customer. LTL carriers always pickup from your home.
Give Back Sale
We also want to extend our deepest appreciation to the heroes who are manning the front lines of this pandemic. We applaud you, we support you, and from the bottom of our hearts, we thank you for all that you do to help those who need it.
From April 13, 2020 until April 26, 2020, we held a Give Back Sale, and raised over $11,000 for the United Nations Foundation’s COVID-19 Solidarity Relief Fund which helps to equip healthcare workers and works toward finding a vaccine for Covid-19. On May 10, 2020, we were able to send that money to equip those who are working the front lines.
From the bottom of our hearts, we want to thank you for supporting our business, and supporting those who are working towards a safer and healthier tomorrow.
During this time, we thank you for your support and understanding.
We're wishing you the utmost safety,