Mulberry Logo

Why Do I Need Accidental Damage Coverage?
We know you buy your rug to last you for years and years to come. Accidental Damage Coverage protects you from life’s everyday mishaps, allowing you to extend the lifetime of your rug, and maintain the excellent condition you received it in.

Mulberry Protection is also available for other items you purchase from Boutique Rugs, not just rugs!

What's Covered?

Accidental Stains
  • Wine, Pizza sauce, and any food or beverage stains
  • Make-up, Nail Polish, Cosmetics
  • Pen, Crayons, Pencils
  • Human and Pet bodily fluids
Accidental Damages
  • Rips, tears, burns, heat marks and punctures
  • Common accidents from children or pets
  • Breakage that causes structural breakdown
  • Damage from power surge (only for lamps)
  • Seam separation (only for indoor furniture)
  • Broken zippers & buttons (only for indoor furniture)
  • Chipped, dented & scratched surfaces (only for indoor furniture)
  • Broken mirrors & glass (only for indoor furniture)
  • Loss of mirror silvering (only for indoor furniture)
  • Damaged veneers & laminates (only for indoor furniture)
  • Warping (only for indoor furniture)
  • Bubbling,cracked & peeling finishes (only for indoor furniture)
  • Failure of integral electrical components (only for indoor furniture)
How do I purchase it?

Unfortunately, we no longer provide Mulberry protection. If you have already had it, you can benefit from the promised protection.

Once purchased, the coverage is automatically registered! You will receive emails with the Coverage terms and a login to an online portal. There is no activation required and your new rug is covered by Mulberry Accidental Damage Protection!

How is it different from the Manufacturer Warranty?
Your new rug is covered by a Manufacturer Warranty that protects against manufacturing issues such as defects in materials or workmanship. The Accidental Damage Coverage enhances the Manufacturer’s Warranty, by protecting you from everyday mishaps such as spills, stains, rips, burns, or structural breakdown, which do not fall under the responsibility of the Manufacturer.

Who is Mulberry?
Boutique Rugs has partnered with Mulberry to offer you a best in class Accidental Damage Protection program with A-rated carrier coverage. When purchasing Mulberry coverage, you receive:

  • 24/7 customer support
  • Peace of mind with best-in-class protection for the next 10 years
  • A login to a personal online portal
  • Fast, receiptless claims process and more

You can find more information at

How do I file a claim?
You simply need to file a claim with Mulberry, through your convenient online portal. Depending on the damage to your rug, Mulberry either sends a repair kit, a trained technician to repair it, or a replacement rug. Their 24/7 customer support team will work with you to evaluate and process your claim efficiently and effectively.

  • Fast Claims
  • 24/7 Support
  • Receiptless
  • Free Shipping
  • Repair or Replacement Option