How to check if your items are eligible for return:
1. If it has not been over 30 days from the day of delivery, you should be eligible for a return on your order. If it has been over 30 days, please get in contact with our support team over the possibilities for a return. Please acknowledge that there is no guarantee that your return request will be approved if it has been over 30 days from the delivery date.
2. The item/items must be sent back in the condition that you received them. We will not be accepting heavily used items and rugs damaged after delivery, so please get in contact with us as soon as possible if there are any defects or damages to the rug.
3. The item/items sent back to us will need to have the same shipping dimensions as how it arrived. Since we offer prepaid return labels, the dimensions on the labels and how the item is packaged must match as a result. If the item/items are not packaged properly for returns, there will be extra shipping charges deducted from the total refund of your order.
Damaged / Defected / Missing Items
When you receive your order, please inspect the items as soon as you possibly can, to ensure that there are no problems with your products. If you have received items with damage/ defects on them or have reason to believe your item is missing, please report the problem as soon as possible to our support team.