Return Policy

Return Policy

For whatever reason, if you are not completely satisfied with your purchase, you may return unused items within 30 days. All returns must be received unused and undamaged. We do not accept any returns after the 30-day time period.


Return shipping costs are the customer's responsibility. There is no restocking fee.


While we often provide free shipping to customers on their initial order, we are not able to offer free shipping on returns at this time. We can, however, discount return shipping rates for your convenience. This service is only available for rugs that are less than 108 inches and includes a quick-print FedEx return label for your convenience. 


Refunds (if applicable)

Once your unused item is received and evaluated, you will receive an email notification confirming your refund. Credit for the purchase price of the item will be automatically be applied to your account within 5-7 days of our receipt of the return.


Return Address:
6140 Georgia Hwy 400 (N) 
Cumming, GA 30028

Tel: (855) 585-4040