For whatever reason, if you are not completely satisfied with your purchase, you may return unused items within 30 days.
While we often provide free shipping to customers on their initial order, we are not able to offer free shipping on returns at this time. We can, however, discount return shipping rates for your convenience. This service is available for rugs that are EXACTLY 8'x10' and or under the size of 8'x10'.
If the rug(s) are over 8'x10', we are unfortunately unable to send discounted return labels for these sizes. If you would like to return your items through a different carrier company or have an item that is larger than 8’x10’, please contact our support team with assistance on these types of returns.
Refunds (if applicable)
Once your unused item is received and evaluated, you will receive an email notification confirming your refund. Credit for the purchase price of the item will be automatically be applied to your account within 5-7 days of our receipt of the return.
4040 Nine McFarland Dr #500 Alpharetta, GA 30004
Tel: (855) 585-4040
Return InformationHOW TO CHECK IF YOUR ITEMS ARE ELIGIBLE FOR RETURN
● If it has not been over 30 days from the day of delivery, you should be eligible for a return on your order. If it has been over 30 days, please get in contact with our support team over the possibilities for a return. Please acknowledge that there is no guarantee that your return request will be approved if it has been over 30 days from the delivery date.
● The item/items must be sent back in the condition that you received them. We will not be accepting heavily used items and rugs damaged after delivery, so please get in contact with us as soon as possible if there are any defects or damages to the rug.
● The item/items sent back to us will need to have the same shipping dimensions as how it arrived. Since we offer prepaid return labels, the dimensions on the labels and how the item is packaged must match as a result. If the item/items are not packaged properly for returns, there will be extra shipping charges deducted from the total refund of your order.
When you receive your order, please inspect the items as soon as you possibly can, to ensure that there are no problems with your products. If you have received items with damage/ defects on them or have reason to believe your item is missing, please report the problem as soon as possible to our support team.