Return Policy

If you are not completely satisfied with your purchase, you may return unused items within 60 days. Unfortunately, we are unable to accept returns from international orders at this time.

While we often provide free shipping to customers on their initial order, we are not able to offer free shipping on returns at this time. We can, however, discount return shipping rates for your convenience. We are able to offer discounted return labels for rugs with a width up to 9'10" (9'10" being non-inclusive). If you would like to return an oversized item between the width of 8’ 8” and 9’ 10”, you will need to email support@boutiquerugs.com. Once we receive your email, our agents will be able to assist you by providing a discounted FedEx Express Saver label. Should you wish to return a rug with a width that is 9'10" or more, please return your rug following the return instructions on our shipping and return policy page. Once you have mailed your rug back to us, please send an email to us at support@boutiquerugs.com to let us know the tracking number. We'll track the package and your refund will be issued to your original method of payment within 5-7 business days of the item being received in our warehouse.

Returns should be mailed to the following address:

4040 Nine McFarland Dr #500 Alpharetta, GA 30004

To receive a discounted prepaid shipping label please click on the link that will lead you to the return page: https://boutiquerugs.com/apps/returns. If you so wish, you are also more than welcome to return your product(s) through different services and carriers. Please acknowledge that if you choose to use another shipping service to return your item(s), we would need the tracking number given to you by the carrier company. If you purchase a return shipping label from us, that information will be automatically entered into the system, and we will be able to see all the details of the return.

If you so wish, you are also more than welcome to return your product(s) through different services and carriers. Please acknowledge that if you choose to use another shipping service to return your item(s), we would need the tracking number given to you by the carrier company. If you purchase a return shipping label from us, that information will be automatically entered into the system, and we will be able to see all the details of the return.

When you receive your order, please make sure to inspect your items within the 60-day return window, to ensure there are no problems with your order otherwise, the resolution can not be guaranteed. If you have received items with damage/ defects on them or have reason to believe your item is missing, please report the problem as soon as possible to our support team.

Please also acknowledge that any FedEx shipments that are not reported as missing for 5 days post-delivery will not be eligible for a refund or replacement. This period is extended to 20 days for items/orders shipped through freight companies.

Return Information

● The item/items must be sent back in the condition that you received them. We will not be accepting heavily used items that are damaged after delivery as a result of consumer usage.

● If you'd like to schedule a pickup for your rug in which the size is between 9' and 9'10" please make sure you choose FedEx Express Saver instead of FedEx Ground service.

● The item/items sent back to us will need to have the same shipping dimensions as how it arrived. Since we offer prepaid return labels, the dimensions on the labels and how the item is packaged must match as a result. If the item/items are not packaged properly for returns, there will be extra shipping charges deducted from the total refund of your order. Please see below for proper packaging instructions:

Return Address:

4040 Nine McFarland Dr #500 Alpharetta, GA 30004

Where do I need to put the order number?

When you create your return label using the return app, your order number will be automatically added to the return label. If you choose to use another shipping service to return your item(s), please send us an email with the tracking information of your return and specify which item(s) you are returning in your email. This is essential for us to track return packages and issue refunds when return packages arrive at the warehouse.

Please follow the return instructions on our return policy page:

https://boutiquerugs.com/pages/shipping-and-return/

I have not heard back from my authorization request, what should I do?

If you are not sure about your eligibility and have not received any confirmation, please contact us and we will be able to better assist you with the return process.

How is the price of the discounted rate determined?

There are many factors that go into providing you with the best rate possible. We take into account the weight of the product, the travel distance, and the dimensions of the product. This is automatically calculated for you in our system to make the process much easier and provide you with the best possible rate to return your items.

How would I prepare the item for return?

We would kindly request that any and every item that you are interested in returning be packaged exactly how you received the item initially. This is crucial as the item being returned has to be properly packaged so it does not get damaged on the way back to us, for us to be able to smoothly move on with the refunding process. We ask that the item being returned be rolled as tight as possible from the width (short side) of the rug to the other end, not lengthwise. The reason for this would be to fit the initial shipping dimensions on the order and the return label provided for you. There also needs to be a plastic covering on the rug similar to the one that you receive the rug in originally. Our recommendation would be to save this plastic wrapping just in case so that if you would wish to return the rug, you may use this wrapping for the return. If not done properly, there will be an extra charge on the return shipping for your order (This is not our policy, this is FedEx’s policy, so we have to enforce this to the full extent), so please try to make sure that the item has been prepared properly for the return. If you have any other questions regarding this process, please feel free to contact our support team for more assistance.

How would I return multiple items from the same order?

You can process return labels separately if you wish to return multiple items since our system only allows selecting one item at a time when generating labels. It is not possible to return multiple items together with one label if you acquire your return label through the return app. Customers should mail each item separately should they wish to return multiple items since each of the return labels is uniquely issued for the item being returned. If you wish to return two items whose shipping lengths do not exceed 35” inches, please reach out to support@boutiquerugs.com for further assistance and we will assist you through the return process of both items.

How do I pay for the return label?

We offer pre-paid return labels, which means that our customers do not have to go into the process of a separate payment for return labels received from us. If you choose to use our return label to return the item, that label gets scanned at our warehouse and the provided discounted rate gets deducted from the total refund. This way the customer does not have to deal with paying for the return label as well.

Where do I take my item once it is ready to be returned?

Once you have prepared your item for return and chose to use our return label, you may take the package to any FedEx location/store. If you are unable to drop the package off at a FedEx store (due to medical and distance related reasons), you may call FedEx customer service to schedule a pickup of the package from your home, but please be aware that there is an extra fee associated with this method that FedEx requires. This would be the responsibility of the customer to handle this payment with FedEx directly. Please note that our return labels are only used with FedEx, so sending them via UPS, USPS, or any other carrier system will not work with our return label. However, if you choose to use a different label, you may drop off the package at the designated location for your label providers. If done this way, please send us the tracking information to our support team by clicking on here, so that we will be able to apply the refund as fast as possible upon receiving the packages back.

How can I find FedEx locations near me?

When you go to www.fedex.com there will be more information available regarding the nearest FedEx locations to you.

What if I didn't receive my return shipping label in my email?

If you have not received your return shipping label in your email, please contact our Support Team and they will be able to assist you by either resending the return label to you or starting a new return request. If they resend you another label, you will not be charged twice for the return label, only the return label/ labels that have been used to return the package(s) will be deducted from the refund.

Refunds (If Applicable)

Once your unused item is received and evaluated, you will receive an email notification confirming your refund. Credit for the purchase price of the item will automatically be applied to your account within 2-5 business days of our receipt of the return.