We offer free shipping to the contiguous United States. We do not offer free shipping for international orders.
For US orders, our preferred shipping company is FedEx (and UPS, albeit occasionally). However, we utilize freight companies for our deliveries for larger rugs (9x12 and above or orders containing oversize items). Shipping from Georgia usually arrives at your home in a one to five-day time period via FedEx, but larger rugs shipped via freight will take longer to arrive.
Once you have your tracking number, please ensure that you track it regularly. If the tracking number assigned to your order shows as delivered but you haven’t received your order yet, please contact our Customer Support team as soon as possible so that we can assist you better with your concern. Please acknowledge that any FedEx/UPS shipment that is not reported as missing for 5 days post-delivery shown in the tracking number will not be eligible for a refund or replacement. This period is extended to 20 days for items/orders shipped through freight companies.
Do you ship internationally?
Yes! We utilize FedEx for all international shipments. Shipping time frames for international deliveries may vary depending on the location. Shipping costs for international orders are customers’ responsibility and are calculated based on the weight and dimensions of items as well as on destination. The best way to determine shipping costs is to add the items to your cart and proceed to the checkout page. Our system will automatically estimate the shipping costs and estimated delivery times at the shipping step. Please keep in mind that if an international shipment is refused, this will be subject to a certain amount of refusal fee.
Unfortunately, we are unable to accept returns from international orders at this time. If your order arrives damaged, defective, or you have a problem with your order please contact our Customer Service department within 60 days otherwise, the resolution cannot be guaranteed.
Our return address:
4040 Nine McFarland Dr #500 Alpharetta, GA 30004
What should I do if there is a problem with my order?
If there is a problem with your order or you received a damaged or wrong item, you should immediately contact our Customer Service Department. Please send us an email that includes the order number along with the pictures of the rug you received and a picture of the back label. Once we receive the requested information, one of our customer service representatives will forward the issue to the Quality Check team for further investigation and assist you in resolving the issue in the best convenient way possible.
How do I track my order?
We will send an email with a tracking number once your order is shipped. You may monitor the location and progress of your order on the website of the related delivery company.
How do I check the status of my order?
You will receive a confirmation email when you place your order and a shipping notice via email once your order is shipped.
Should you have questions regarding the status of your package, please feel free to contact our Customer Service Department at firstname.lastname@example.org
What happens if I refuse the delivery?
There will be a certain fee deducted from the refund for the refused shipment. You can reach out to our Support Team to receive further information about refusing an order.
Is there expedited shipping available?
Unfortunately, we do not offer expedited shipping at this time. We will let our customers know when we have started this program.
FedEx delivery days are depicted in the map below: