Knowing Your Rug
We know that you will enjoy your rug for years to come. Area rugs are one of the easiest ways to freshen the look and style of your home. Like any investment, an area rug must be properly taken care of if it is to last.
Our rugs are handmade by skilled artisans or machine-woven in a specialty manufacturing facility. Each rug is checked to meet quality standards before going out for shipments. The following eight simple facts will help you prolong the life of your rug and answer any questions or concerns you may have about your rug.
Each rug is unique. It is absolutely normal to have slight color differences across the rugs due to the humidity, hand-dying process, varying exposure to daylight, and different batches of dyes used in the handmade rugs. These 'imperfections' are regarded as elements that add up to the beauty of the product!
Odors are caused by dyes, yarns and shipping for long distances in sealed wrap. Most odors dissipate within a week once the rug is removed from the shipping wrap.
Best ways to remove odors from your new area rug:
It is normal to observe wrinkles in your new rug upon unrolling. Rest assured it is easy to help your rug adjust and to get rid of these wrinkles. The best way to go about this is to roll the reverse side and wait a couple of days after opening, and it should flatten out. If possible, using a pad is also recommended. Also, putting weight on the places where the waves are would help flatten them out as well.
For more detailed instructions, please see the video below:
All wool rugs will shed. Shedding will subside over time, depending on traffic and wear. It typically takes 20-25 vacuums, at a minimum, to curtail shedding. Some will shed for the lifetime of the rug.
As a general rule, rugs of all materials and constructions should be rotated every 3-6 months to balance color and evenly distribute wear.
Loose fibers, or sprouts, are a normal part of the break-in process of handmade rugs. To remove sprouts, use a small pair of scissors to snip them off even with the pile. Do not pull the fiber out, as this can cause a deterioration of the backing.
We use the highest quality materials in all products, some materials are more delicate and require special care. For example, while viscose lends a high sheen, luster and softness to a rug, it is a material made of wood pulp that is broken down and formed into fibers. These fibers are much more delicate than wool and are not advised for high-traffic areas. In addition, special care must be taken when cleaning. Please see more details on cleaning your viscose rug in the Special Cleaning Guideline section below.
Maintenance Of Your Rug
How to vacuum your rug
How to clean your rug
Professional cleaning for your handmade rug
Special Cleaning Guidelines
Wool & Cotton Rugs
Synthetic Fiber Rugs (Olefin | Polypropylene | Nylon)
- With a dry cotton towel or white paper towel, blot out the stain as much as possible.
- Scrape off any food or debris with a dull instrument.
- Mix a very small amount of dish soap with a cup of cold water. With a clean sponge and soap mix, remove the remainder of the stain. Allow the area to dry.
- For all-over cleaning, spray with a mixture of soap and water and rinse with a garden hose.
Natural Fiber Rugs (Jute | Coir | Sisal)
Our rugs are stain-resistant, lightweight, and family & pet-friendly. To increase the lifespan of your rug, care is a necessity. Here are the best ways to clean your washable rugs.
Using the chart below, you can determine the washability of your rug according to your washing machine's load-capacity recommendation.
Rug Pads: Protect Your Investment And Yourself
A rug pad provides a durable, long-lasting foundation that protects a rug for years to come.
THE PROPER RUG PAD CAN:
How do I get rid of wrinkles on my new rug?
The best way to go about this is to roll the reverse side and wait a couple of days after opening, and it should flatten out. If possible, using a pad is also recommended. Also, putting weight on the places where the waves are would help flatten them out as well.
For more detailed instructions please see the video below:
Can I use stain protectants on rugs?
We do not know the ingredients of stain protectants. That's why we don't recommend them. But we have customers who use them and we haven't received any negative feedback.
Which rugs are best cleaned with robot vacuum cleaners?
We do not recommend rugs with fringe. Robot vacuums do not work well on rugs with big fringes.
The rug has a strong odor to it upon opening. Any ideas on how to get rid of the smell?
Odors are caused by dyes, yarns, and shipping for long distances in sealed wrap. Most odors dissipate within a week once the rug is removed from the shipping wrap. If you air the rug out for a couple of days, after some time the smell should fade away eventually.
How to clean pet stains?
You can use dish soap or pure alcohol to remove the stains.
How should I clean my rug pad?
For dry messes, vacuuming in the low suction setting is a simple solution. For wet messes, our recommendation is spot-cleaning. Washcloth or towel with soap and water is the best method for cleaning your rug pad. Allowing the pad to dry is also essential.
Can I vacuum my rug pad?
Yes. In a low suction setting, vacuuming is possible for the rug pad.
Are all your rugs machine washable?
Only rugs under the category of “WASHABLES” are machine-washable. Unfortunately, other rugs cannot be washed in the machine. Please be acknowledged that if the rugs not categorized as washable are washed there may be damage like shedding, losing threads, wrinkles, discoloration, and so on.
To see our machine washable rugs, please click this link:
Can I use washable rugs in a house with pets?
Our washable area rugs are pet friendly. There will not be any problems as long as the washing instructions are properly followed. With our pet-friendly rugs, you can enjoy peace of mind when accidents happen. They are the best pet-friendly and stain-resistant rugs.
To find more of our pet friendly rugs, please visit our website using the following link:
Can I use detergent when washing my machine-washable rug?
You can use non-bleach detergents for washable rugs. Using Borax or EC3 is not recommended for our washable rugs. To clean stubborn stains, we recommend pretreating the rug gently, rubbing the stained area with dish soap and then washing it in the washing machine with cold water.
Does the rug change color after washing or drying?
If you follow the recommended care instructions correctly, your washable rug will remain bright and vibrant thanks to its high-quality material.
Can I use bleach when washing the rugs?
No. Using bleach is not recommended when washing any of our washable rugs. It may damage the colors and the integrity of the rug.
Can I use a fabric softener for Washable rugs?
No. Using fabric softener is not recommended. A fabric softener may flatten the texture of the rug.