Normal wear and tear are not covered by warranty. In addition, there are external elements that may affect your rug’s appearance over time. These conditions are not covered under the manufacturer’s warranty. These include, but are not limited to the following:
● Differences in color and texture from samples or from one rug to another
● Seam peaking from rolling the rug that will disappear with reverse rolling
● Roll marks from shipping that will disappear with routine vacuuming
● Shedding, which will decrease and stop over time
● Matting and crushing at pivot points and in traffic paths
● Highlighting and shading from light reflections
● Exposure to sunlight, humidity, heat, chemicals or atmospheric gases
● Damage caused by pets
● Improper cleaning, especially through the use of a wet process
● Normal sprouting, pulls or loss of single tufts of fiber
● Placing a non-water-resistant rug in a damp or wet area
