We know that you will enjoy your rug for years to come. Area rugs are one of the easiest ways to freshen the look and style of your home. Like any investment, an area rug must be properly taken care of if it is to last. The following are tips for extending the life of your area rug.

Our rugs are handmade by skilled artisans or machine-woven in a specialty manufacturing facility. Each rug is checked to meet quality standards before going out for shipments. The following seven simple facts will help you prolong the life of your rug and answer any questions or concerns you may have about your rug.

Each rug is unique. It is normal to have slight color differences across the rugs due to the humidity, hand-dying process, varying exposure to daylight, and different batch of dyes used in the handmade rugs. These 'imperfections' are regarded as elements that add up to the beauty of the product!

Odors are caused by dyes, yarns and shipping for long distances in sealed wrap. Most odors dissipate within a week once the rug is removed from the shipping wrap.

Best ways to remove bad smells from your new area rug:

SHEDDING

All wool rugs will be shed. Shedding will subside over time, depending on traffic and wear. It typically takes 20-25 vacuums, at a minimum, to curtail shedding. Some will shed for the lifetime of the rug.

As a general rule, rugs of all materials and constructions should be rotated every 3-6 months to balance color and evenly distribute wear.

All wool rugs will be shed. Shedding will subside over time, depending on traffic and wear. It typically takes 20-25 vacuums, at a minimum, to curtail shedding. Some will shed for the lifetime of the rug.

Loose fibers, or sprouts, are a normal part of the break-in process of handmade rugs. To remove sprouts, use a small pair of scissors to snip them off even with the pile. Do not pull the fiber out, as this can cause a deterioration of the backing.

We use the highest quality materials in all products, some materials are more delicate and require special care. For example, while viscose lends a high sheen, luster and softness to a rug, it is a material made of wood pulp that is broken down and formed into fibers. These fibers are much more delicate than wool and not advised for high-traffic areas. In addition, special care must be taken when cleaning. Please see more details on cleaning your viscose rug in the Special Cleaning Guideline section below.

● Canister vacuums without beater bars are the optimal type of vacuum to use on rugs. Brooms and manual sweepers are also gentle and effective ways to clean rugs.

● Many of today’s upright vacuums are super high-powered. The high suction can pull out the threads from the back of a rug and cause “sprouts.” Use the handheld attachment to vacuum your area rug, whenever possible.

● If you choose not to (or are unable to use) the handheld attachment on your upright vacuum, make sure to turn off the vacuum’s beater bar, as it can pull fibers from the face of the rug and cause the rug to fuzz. If the beater bar cannot be turned off, set it in the highest position possible before vacuuming. Then, carefully place the vacuum on the rug.

● If the rug has serged (finished) edges, refrain from continuously running the vacuum over the edges, as this will loosen fibers around the edges and cause them to deteriorate.

● Avoid running the vacuum over the fringes at the ends of the rug, as fraying may occur. Use the handheld attachment to clean the fringes.

● If a rug is reversible, make sure to vacuum both sides. This will remove grit and grime that can prematurely wear out your rug.

● Clean spills immediately. Once a stain is set, it becomes much more difficult to clean.

● Never rub a spill, as this forces the spill deeper into the rug. Instead, blot the stain with a clean white cloth.

● Work from the outer edges of the spill towards the center to prevent spreading.

● As wool is more prone to bleeding and staining than synthetic fibers, use lukewarm water for the wool rug to remove any residual stain.

● Always use clean water to remove any residual cleaner, and dry towels to absorb any remaining moisture.

● Please note that Viscose and Tencel rugs should never be cleaned with any water or liquid.

● Always use a professional area rug cleaning expert. Cleaning a handmade rug requires a process different than cleaning wall-to-wall carpet.

● Inspect the rug with a rug cleaning expert before cleaning. Get a signed receipt and guarantee of work before the work is performed.

● With a dry cotton towel or white paper towel, blot out the stain as much as possible.

● Scrape off any food or debris with a dull instrument.

● Mix a very small amount of dish soap with a cup of cold water. With a clean sponge and soap mix (avoid using excessive water), gently remove the remainder of the stain and then blot the area with a dry towel.

● Avoid excessive heat or agitation, as wool rugs are more prone to bleeding and staining than synthetic rugs. We recommend using a professional rug cleaner on an annual basis.

SYNTHETIC FIBER RUGS (OLEFIN | POLYPROPYLENE | NYLON)

● With a dry cotton towel or white paper towel, blot out the stain as much as possible.

● Scrape off any food or debris with a dull instrument.

● Mix a very small amount of dish soap with a cup of cold water. With a clean sponge and soap mix, remove the remainder of the stain and then blot the area with a dry towel.

● With a dry cotton towel or white paper towel, blot out the stain as much as possible.

● Scrape off any food or debris with a dull instrument.

● Mix a very small amount of dish soap with a cup of cold water. With a clean sponge and soap mix, remove the remainder of the stain. Allow the area to dry.

● For all-over cleaning, spray with a mixture of soap and water and rinse with a garden hose

● Natural fiber rugs inherently have loose fibers and knots. Regularly vacuum the rug on a low power setting, making sure to vacuum from different angles.

● Loose threads on the face of the rug should be trimmed with household scissors. To avoid unraveling or damaging the rug, threads on the rug’s face should never be pulled.

● Spills should be gently blotted with a clean, undyed cloth to absorb as much of the spill as possible and prevent spreading. Work from the outer edges of the spill towards the center. If applying cleaning solvents, test on a small area first. For stubborn stains, use a professional cleaning service that specializes in natural fiber rugs. Do not dry clean, as strong cleaning chemicals may damage or fade the rug.

● Spray extraction, along with the use of a wool-approved product, can be used to clean shag rugs.

● Shedding is normal for wool products and decreases over time. Do not pull the yarn out, as this may result in damage to the rug.

● Canister vacuums without a beater bar are most effective in cleaning shag rugs. Vacuums with beater bars and/or brushes, or those set too low, may abrade the face of the rug.

● Viscose rugs are constructed of wood cellulose fibers, which absorb moisture easily, therefore cleaning is not advised.

● If cleaning should become necessary, dry cleaning is preferable. However, always check with the dry cleaner since some harsh chemicals may cause discoloration to the fibers.

● Do not spot clean with water as cellulose fibers will turn yellow or discolor when wet and may stain after cleaning.

● Lighter colors are more susceptible to staining and large, solid areas will show staining more easily.

● Avoid placing viscose rugs in high-traffic areas to minimize the need for cleaning.

Our rugs are stain-resistant, lightweight, and family & pet-friendly. To increase the life span of your rug, care is a necessity. Here are the best ways to clean your washable rugs:

Clean your rug with a cotton cloth or paper towel. Starting from the edges of the spill clean with blotting motion through the center. Use a solution of dish soap and cold water. For larger spills and stubborn stains, a washing machine can be used.

Here is the best way to wash your washable rug:
First, place it in the washing machine with the reverse side of the rug facing up. Please do not use detergent, bleach, or fabric softener. To remove stubborn stains, we recommend pretreating the rug by gently rubbing the stained area with dish soap, and then washing it in the washing machine with cold water. Please use your washer's delicate cycle. For stubborn stains, repeat these washing instructions.

The most convenient method for drying the rug is hanging and air-drying. However, it is also convenient to use the dryer. Place the rug with the reverse surface up in the dryer and set the dryer to low heat. Remember that high heat can damage the rug. For larger rugs, a second dryer cycle might be required. Buffs or curls may occur on rugs that are dried in the dryer, but these fluffs will pass over time. The most effective way to get rid of this is to air dry your rug by hanging it. This will prevent the temporary buffs and curls.

Depending on the conditions and the size of the rug, it will dry in one or two days. This period may vary depending on the size and material of the rug.

It is possible to use front-loading washing machines, top-loading washing machines, and washer-dryer combos for washable rugs. Using the chart below, you can determine the washability of your rug according to your washing machine's load-capacity recommendation.

For best results, after any major accidents, the rug should be cleaned or washed immediately. For minor spills, spot-cleaning is recommended with dish soap.

If you follow the recommended care instructions correctly, your washable rug will remain bright and vibrant thanks to its high-quality material.

Using detergent, Borax or EC3 is not recommended for our washable rugs. To clean stains, we recommend that pretreat the rug gently rubbing the stained area with dish soap and then wash it in the washing machine with cold water.

No. Using bleach is not recommended when washing any of our washable rugs. It may damage the colors and the integrity of the rug.

No. Using fabric softener is not recommended. A fabric softener may flatten the texture of the rug.

Yes. With the right settings, techniques, and vacuum type, vacuum cleaning is possible.

Settings: Low suction and low power mode. Generally labeled as "hard floor" or "low pile carpet." The beater bar/brush should be turned off.

Attachments: Use handheld attachments (if available, without bristles, brushes, or beater bars)

Technique: Instead of the traditional push and pull motion, using only the pull motion is recommended. Avoid vacuuming the edges and corners.

A rug pad provides a durable, long-lasting foundation that protects a rug for years to come.

THE PROPER RUG PAD

● Extend the life of the rug by reducing wear and tear and enhancing air circulation between the rug and floor.

● Help to prevent accidents by holding the rug in place, minimizing movement and slippage.

● Add extra comfort underfoot by providing additional cushioning and support.

● Protect all floor types, including both hard surfaces and carpets.

For dry messes, vacuuming in the low suction setting is a simple solution.

For wet messes, our recommendation is spot-cleaning. Washcloth or towel with soap and water is the best method for cleaning your rug pad. Allowing the pad to dry is also essential.

Payments are handled via our secure payment gateway partner, Braintree Payments. Braintree Payments is a PayPal company and PCI compliant.

As a PayPal service, Braintree's innovative payments technology, scalable solutions, and support are backed by one of the world’s largest and most trusted fintech brands.

Braintree Payments accepts most major credit cards. PayPal payments and wallet payments, such as Apple Pay, Amazon Pay are also accepted.

Once you submit your order you will receive an order confirmation e-mail. If you need an additional or replacement copy of the receipt, we can send another one via e-mail. Please reach out to our Support Team.

As required by law, applicable sales tax is charged on all purchases, except for states that don't have sales tax.

Your credit card will be charged as soon as you click the “Pay Now” button on the checkout page.

We accept the following major credit cards for payment: VISA, MasterCard, American Express, and Discover. You may also check out using PayPal or Apple Pay.

For further information on payment methods we accept, you may refer to the following link:
https://boutiquerugs.com/pages/payments/

As soon as we receive your returned merchandise and have it inspected to make sure that it is not soiled or damaged, we will credit your account. Once your return is delivered, please allow 2-5 business days for it to be processed and refunded. Also, please note, it may take your bank or credit card provider 3-5 business days to reflect your refund on your statement.

To qualify for a price match, the competitor’s product must be the exact same product with the same brand, item number, pattern, material, size, shape and color as the one we offer for sale.

We will not match prices on competitor’s products that are factory seconds, off-quality, clearance or closeout items. Boutique Rugs reserves the right to verify the item’s identity and competitor’s advertised price before honoring a price match. We also hold the right to reject any price match request that we determine does not meet our policy conditions.

● We do not honor:
● Misprinted or typographic errors in the ads of other retailers
● Going-out-of-business or closeout prices
● Items advertised with a percentage discount instead of an actual price
● Prices that are reduced through a rebate or gift card promotion
● Prices based on membership in a preferred pricing or discount program
● BOGO or free-with-purchase prices
● Prices that require a separate or additional purchase
● Prices in a written or verbal quote or on in-store signage
● Prices on items that are out of stock or on back order
● Prices that cannot be verified through a current online or printed advertisement
● Limited-time discounts offered on our website or other promotions after the end date

Price matches may be requested at the time of purchase or within 14 days of placing the order.

Lengths and widths may vary from the published dimensions. We do our best to provide you with an accurate measurement, but please be advised that some variation exists and this is not a manufacturing defect. The dimensions may vary up to 4% due to the manufacturing and rolling-up processes, this happens throughout the industry. Should you think that there is an extraordinary difference between the size of the rug you received and the expected size please reach out to our Customer Service.